Privacy of personal information is essential.
Personal information refers to a client’s characteristics (e.g., gender, age, address or phone number); health information (medical conditions); capacity to make decisions; activities and views (e.g., opinions expressed by an individual.)
Dr. Gagnon is committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services provided.
Personal information is collected to provide appropriate psychological services to the client.
We require a verbal and written consent from the client before we can disclose any information about them to a third party (even when the client is referred by their family physician.)
In case of emergency, Dr. Gagnon can collect information when she believes that the client would consent if asked (e.g., a family member passes on a message on from a client).
Dr. Gagnon can collect and disclose information to bill clients or to collect unpaid accounts. The cost for some of the services provided is covered by third parties (e.g., insurance companies, lawyers). These third-party payers may have the client's consent or legislative authority to direct us to collect and disclose certain information.
Personal information is kept in a secure manner (locked file cabinets; locked offices, encrypted computer files).
In some situations, Dr. Gagnon may be required to release information without the client’s consent: