Client Files

Retention and Destruction of Files

Psychologists are required to keep files for 10 years, or for 10 years after the 18th birthday of a child under the age of 18 at the time of the provision of service.

Review of the information contained in the client’s file

With only a few exceptions, you have the right to see the information in your file. Before information is provided by mail, we may need to confirm your identity. Dr. Gagnon reserves the right to charge a fee for requests linked to costs such as photocopying, scanning and mailing information. A written request by the client is necessary.   If you believe there is a mistake in your file, you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions Dr. Gagnon may have formed. Dr. Gagnon may ask you to provide documentation that her files are wrong. Where Dr. Gagnon agrees to a mistake, she will make the correction, write an addendum and notify anyone to whom she sent the information. If Dr. Gagnon does not agree that there was a mistake, she will include in the file a brief statement from you and we will forward that statement to anyone else who received the earlier information.